Terms and conditions

Please note there may be errors in the translation, trimsalon AlstuBlaft is not liable for this

Terms and conditions of Trimsalon AlstuBlaft in Voorschoten KvK: 64909565

1. Applicability conditions
These conditions apply to all offers and agreements. In contradiction the conditions take precedence, unless otherwise agreed in writing between the customer and owner of the grooming salon.

2. Offers and quotation
Offers, quotations and likewise are entirely without obligation.
Delivery of necessary services that are not mentioned in the quotation are calculated separately. The owner of the grooming salon may deviate from the agreed assignment without consultation with the customer if this is deemed necessary for the health interests of the animal.

3. Agreements
Agreements are binding as soon as they are concluded orally or in writing.
The owner of the grooming salon is never obliged to accept an assignment.
An offer from the owner of the grooming salon does not automatically apply to follow-up agreements.
If the owner of the grooming salon has good reason to believe that the customer will not comply with the conditions / obligations, he may dissolve the agreement.
The customer must provide relevant information at the latest when delivering the animal, which is necessary for the proper and responsible execution of the service.
The owner of the grooming salon may terminate the treatment prematurely if it appears that the animal is untreatable. This can not be attributed to the owner of the grooming salon.
The customer can be required to provide security for the fulfillment of his financial obligation. The service may be refused until such security has been provided.

4. Delivery of services
The delivery of services takes place at the grooming salon at Bijdorpstraat 66, 2252AS Voorschoten. The animal to be groomed is brought and collected at the agreed day and time, unless otherwise agreed.

5. Force majeure
In case of force majeure, the agreement will be postponed as long as force majeure impedes implementation. If the force majeure lasts longer than 14 days, there is mutual possibility to dissolve the agreement. In case of dissolution, the customer is obliged to pay a fee for any service already delivered.
Force majeure means: any situation that is of such seriousness or extent that fulfillment of the agreement can no longer reasonably be expected.
The owner of the grooming salon can not be held liable for any damage resulting from this.

6. Liability
The owner of the grooming salon is not liable for damage resulting from the non-direct execution of the service.
The liability is at all times limited to reimbursing the veterinary bill.
If the animal dies as a direct result of the treatment, the owner of the grooming salon is at most liable for the purchase value of the animal in question.

7. Warranty
Warranty is only granted by performing the defective work properly again.

8. Complaint
The customer must inform the owner of the grooming salon in writing or orally within 24 hours of the appointment. The customer must then report to the grooming salon within 48 hours of making the complaint known, on a day and time to be determined in consultation.

9. Payment
Unless otherwise agreed, payment will be made in cash upon delivery of the service. In case of non-compliance with this condition, the customer is in default and the return of the treated animal can be refused until the customer has met the financial obligation. Costs arising from the storage of the animal are at the expense of the customer.
If the customer is financially negligent for any reason whatsoever, he is liable for all costs arising directly or indirectly therefrom.
If payment is not made on time and the owner of the grooming salon is forced to hand over the bill to a collection agency, all additional costs are for the customer.

10. Cancellation policy
If the customer does not cancel the appointment in time, the following regulation applies:
a. In case of cancellation more than 48 hours before the time of the appointment no payment is due.
b. In case of cancellation between 24-48 hours before the time of the appointment, 50% of the agreed amount will be due.
c. In case of cancellation less than 24 hours before the time of the appointment, 75% of the agreed amount will be due.
d. In case of cancellation less than 12 hours before the time of the appointment, 100% of the agreed amount is due.
e. 100% of the agreed amount is due for forgotten appointments.
If there is force majeure at customer, the appointment can be rescheduled free of charge within 14 days from the time of the original appointment.

11. Agreed times
If the animal to be groomed is not brought at the agreed time, the owner of the grooming salon can refuse to groom the animal at that moment. Costs can be charged for this, or the appointment is postponed (see point 10).
If the animal to be groomed is not picked up at the agreed time, the owner of the grooming salon can charge for this. The following regulation applies:
a. First half hour free.
b. After that 1 euro per minute.
If there is force majeure (see point 5) from the customer, there may be deviation from this regulation. This is at the discretion of the owner of the grooming salon. If other arrangements are made with agreement between customer and the owner of the grooming salon, this arrangement will lapse.

12. Disputes
Contracts concluded with the owner of the grooming salon are subject to Dutch law.
The competent judge is the judge who designates the law for that purpose.